1. Authenticity & Hygiene Standard

Because dietary supplements and nutritional powders are consumable health products, our return policy is designed to maintain strict product safety, purity, and hygiene for all customers. To guarantee 100% genuine products, we cannot accept returns on opened, unsealed, or consumed items.

2. Eligibility for Replacement or Return

We provide a hassle-free replacement or full refund if you encounter any of the following issues upon delivery:

• Damaged Packaging: The outer jar, container seal, or pouch arrived damaged or leaking during transit.
• Wrong Product Sent: You received a different flavor, size, or SKU from what you ordered.
• Manufacturing Defect or Expiry Issue: The product received is past its expiry date or contains a verified packaging defect.

3. Claim Process & Timelines

To initiate a return or replacement claim:

1. Notify our customer support team within 48 hours of receiving the delivery.
2. Email contact@paradizenutrition.com or WhatsApp +91 8743001864 with your Order ID, clear photographs of the damaged product/seal, and outer shipping label.
3. Our quality team will review your claim and arrange a reverse pickup or direct replacement within 2 business days.

4. Refund Method & Timelines

Once the returned item is inspected and approved by our quality department, your refund will be processed within 5 to 7 business days to the original payment source (credit card, debit card, UPI, or net banking).